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Job Details

Change / Claims Manager


At Arup, we're dedicated to shaping a better world. For more than 70 years, we have helped bring to life groundbreaking projects across the globe, from the Sydney Opera House to the 2nd Avenue Subway. We believe that great design comes out of a commitment to quality, creativity, and intensive cross-disciplinary collaboration. Our 16,000-person team of designers, engineers, planners and consultants come together to create solutions that benefit not just our clients, but also the world. We believe in continuous learning; providing a culture that is naturally curious and always stimulating.

We are looking for a Change / Claims Manager that will be based primarily out of our project office in Westbury, New York.


In this specialized role, you will provide construction change and issue resolution for rail infrastructure projects (in excess of $200 million). These complex projects involve new rail construction as well as retrofitting into existing facilities, systems installations, architectural finishes, MEP work, and power and security control components. You will be involved with time and materials changes, forward priced and negotiated changes and negotiations. Make merit determination recommendations and develop modification terms.


• Perform Change/Claim Management functions of the 3rd Track Expansion Project.
• Ensure contractor claims are addressed fairly and expeditiously and in a manner that mitigates if not eliminates the MTA unwarranted financial exposure.
• Performs related functions.


Change management

• Provides advice to Project Management Team and staff and serves as the Project's representative for any issues related to change and claims management.
• Participate in the contract change management process, develop strategies for negotiation in alignment with project objectives:
o Review change request scopes and budgets to ensure compliance with the contract, and that good business practice and policies are followed.
o Analyze, investigate and review potential changes to the various contracted scopes of work
o Assess deviations from base scope of work to determine the justification of the change
o Appraise cost and schedule impact of potential changes by working with relevant discipline experts and developing the corresponding estimates per engineering, procurement, fabrication, construction impact to compare against Contractor's submission
o Prepare change request submittals and monitor and track all change request/change order activity.
o Prepare exhibits and other backup documentation for change order justification
o Review all contract modifications and proposals for completeness, compliance and accuracy.
• Prepare and disseminate information regarding contract status, compliance, modification, deviation, and negotiation:
o Budget and forecast costs related to change order work, work closely with project controls team in preparing monthly and quarterly forecasts and reporting.
o Support the Monthly Progress reporting process and implement solutions and corrective actions; prepare special reports and analyses as required.
o Working with the cost control team, track the manhours and costs of direct and indirect labor, materials, tagged equipment, subcontractors, etc., incremental delta as a result of executed changes, if necessary.

Claims management

• Assesses newly submitted Contractor claims for validity; coordinates with the PMT management team to identify potential claims.
o Checks pre-qualifying claims received from Contractors to ensure claims are received within contractual deadlines and that Contractor has submitted reasonable initial substantiation of claim and determines whether claims are administratively compliant with contract. Notifies Contractor as appropriate.
o Prepares and maintains a detailed register of Contractor claims and potential claims. Briefs senior management on the exposure and status of the claims register
• Conducts forensic analysis of claims and potential claims by reviewing Contractor claims and potential claims. Coordinates with project team to obtain relevant background information and documentation.
o Conducts forensic investigation of the technical construction issues, undertaking delay analysis of the program critical path.
o Prepares and analyzes schedule and documentation; coordinates with the MTA General Counsel.
o Determines presence of Contractor-caused concurrent delay (if any) and formulates the project defense and/or counter-claim, as appropriate.
o If appropriate, ascertains Contractor's entitlement in terms of change in scope, extension of time, financial quantum and financial impacts.
• Prepares and maintains a detailed register of Contractor claims and potential claims. Briefs senior management on the exposure and status of the claims register.
• Uses claims responses to form the basis of summary presentations to key internal stakeholders.
• Negotiates and settles claims; prepares all necessary letters and transmittals to be issued in respect of claims or potential claims.
• Provides guidance to the Project team on contract management best practices, and facilitates the avoidance and/or mitigation of successful Contractors claims and disputes.


• 10+ years of experience, with a minimum of five years of progressively responsible experience in construction management, with emphasis on construction change and claims management, that includes contract interpretation, negotiations, contract administration, compliance, and issue resolution.
• A Bachelor's degree in engineering or construction management. Years of experience can be considered in lieu of formal education.
• Experience with Critical Path Method (CPM) scheduling, P6, or other automated scheduling management systems.
• Experience with large-scale publicly funded transportation construction projects.
• PE, PMP, or other professional certification equivalent


• Comprehensive professional knowledge of and ability to apply the concepts, principles and practices of design and construction engineering, with strong emphasis on change orders and claims, preferably on design-build projects.
• Knowledge of and ability to apply design and construction management processes and requirements to construction contracting and contract administration.
• Skill in change and claim management for multiple, major projects involving risks, controls, contracts and procurements.
• Ability to perform complex analyses of data and information and make recommendations.
• Skills in using a computer and modern office suite software, with emphasis on project management systems.

Arup offers an excellent benefits package including healthcare, 401k match of 10%, Paid Time Off (PTO), 9 paid public holidays and bonus compensation in the form of Profit Share.

Arup is an equal opportunity employer committed to a diverse and inclusive work environment where our people are encouraged to grow

Job Number: NEW0000TX
Category: Programme and Project Management
Location: New York, New York
Date Posted: March 27, 2020